Terms of Service
Introduction
Thank you for visiting Tirvanel. These Terms of Service establish the conditions for using our website, reviewing products, placing orders, and accessing related customer services.
Tirvanel is an online retail store operated by Wuhan Xinbinxiao Trading Co., Ltd. References to "we," "us," and "our" in these Terms refer to the business operating the store at https://tirvanel.com.
By accessing or using our website, you agree to comply with these Terms to the extent permitted by applicable law. Your mandatory consumer rights remain unaffected.
1. Eligibility and Website Access
Our services are intended for individuals who are legally able to make purchases or who have obtained any necessary authorization from a parent or legal guardian.
You agree to use the website responsibly and in accordance with applicable laws.
Activities that compromise website security, interfere with other users, involve fraudulent transactions, or attempt to access restricted systems without authorization are prohibited.
We may take reasonable measures to prevent misuse and protect the security of our services.
2. Customer Accounts and Information
When placing an order or registering an account, you agree to provide accurate and sufficiently complete information.
You are responsible for maintaining the confidentiality of your account credentials and promptly informing us if you become aware of unauthorized account activity.
Contact details and delivery addresses should be reviewed carefully before checkout. Incorrect information may lead to fulfillment delays or delivery complications.
3. Product Descriptions and Availability
We aim to provide product information that enables customers to understand the features, specifications, and purchasing conditions of available items.
Product images are intended to represent the merchandise as accurately as reasonably possible. Minor visual differences may occur because of lighting, photography, or individual display settings.
Descriptions, prices, and availability may be updated as circumstances change.
If a product becomes unavailable after an order has been placed, we will contact the customer regarding the available options, including cancellation and a refund where appropriate.
Nothing in this section limits your rights when a product is defective or materially different from its description.
4. Orders and Purchase Confirmation
Placing an order constitutes an offer to purchase the selected products under the conditions displayed during checkout.
An automated confirmation acknowledges receipt of your order but does not necessarily constitute final acceptance.
We may decline or cancel an order for legitimate reasons, including product unavailability, a material pricing error, payment authorization problems, or reasonable concerns about fraud.
Where a canceled order has already been paid for, any amount owed will be refunded according to the applicable payment arrangements and consumer protection requirements.
5. Prices, Payment Methods, and Taxes
The price applicable to your purchase is displayed during checkout, together with shipping charges and taxes collected by us where applicable.
Payment methods depend on the options actually available at checkout and may vary according to location or technical availability.
For international purchases, customs duties, import taxes, or other charges imposed by local authorities may apply. Responsibility for these charges is determined by the disclosed purchase conditions and applicable law.
We do not guarantee that all products or payment options will be available in every country or region.
6. Order Fulfillment and Delivery
Orders are generally prepared for dispatch within 1–3 business days following successful payment confirmation.
After dispatch, estimated transportation time is typically 7–15 business days, depending on the destination and shipping conditions.
Processing and transportation are separate stages. Estimated delivery times are not guaranteed arrival dates.
Please refer to our Shipping Policy for further information regarding available destinations, shipping charges, tracking, and delivery-related concerns.
7. Cancellations and Changes
If you need to cancel an order or correct an order detail, contact our support team as soon as possible.
We will make reasonable efforts to assist with requests received before dispatch. However, changes and cancellations may not be possible once fulfillment has progressed.
If an order has already shipped, the Return & Refund Policy and any mandatory cancellation rights will govern the available options.
8. Returns, Refunds, and Exchanges
Eligible customers may request a return within 30 calendar days after delivery, subject to the conditions outlined in our Return & Refund Policy.
Approved refunds are generally initiated within 10 business days after refund approval, unless a shorter deadline is required by law.
Exchanges depend on product availability, the nature of the request, and applicable consumer rights.
9. Intellectual Property
Website materials, including original text, designs, graphics, and other protected content, may be subject to intellectual property rights.
Visitors may use the website for personal, lawful shopping purposes.
Commercial reproduction, distribution, or unauthorized exploitation of protected website material is prohibited unless permitted by applicable law or authorized by the relevant rights holder.
Product names and trademarks belonging to third parties remain the property of their respective owners.
10. Responsible Use of the Website
You agree not to engage in activities that may harm the website, customers, or service providers.
Prohibited conduct includes distributing malicious software, attempting unauthorized system access, impersonating another person, or using the website to carry out unlawful transactions.
We reserve the right to take proportionate steps to address misuse, subject to applicable law.
11. Third-Party Services
Certain website functions may depend on third-party technology, payment providers, delivery companies, or other operational partners.
These parties may apply separate terms and privacy notices to the services they provide.
We are not responsible for independent third-party activities beyond the responsibilities imposed on us by law.
12. Privacy and Customer Data
Personal information collected in connection with your use of our services is addressed in our Privacy Policy.
The policy describes the categories of information involved, why it may be processed, how it may be shared, and the privacy rights available to customers.
Any processing requiring consent will be subject to the relevant legal requirements.
13. Service Interruptions and Responsibility
Although we aim to maintain a functional and accessible website, occasional technical interruptions, maintenance, or circumstances outside our reasonable control may affect access.
To the extent permitted by law, we are not responsible for losses arising solely from events beyond our reasonable control.
Nothing in these Terms excludes liability that cannot lawfully be excluded, or restricts mandatory protections relating to faulty products, misleading descriptions, or other statutory consumer rights.
14. Updates to These Terms
We may revise these Terms when business procedures, website functions, or legal requirements change.
Updated wording will be made available on this page. Additional notice will be provided where required by applicable law.
15. Business Information and Contact
Questions about these Terms, orders, or customer services may be directed to:
Operating Company: Wuhan Xinbinxiao Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKDBHX28Y
Company Address: Factory Building 6-1362, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@tirvanel.com
Contact Phone: +86 14569184752
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://tirvanel.com