Privacy Policy
Privacy Begins With Understanding
Shopping online involves more than selecting a product and completing payment. Information is exchanged when you browse a website, enter a delivery address, communicate with customer support, or request help with an order.
At Tirvanel, we recognize the importance of explaining these interactions in a way that customers can understand.
This Privacy Policy describes the personal information associated with our online retail services, the reasons it may be processed, the circumstances in which it may be shared, and the options available to individuals who wish to manage their information.
This policy applies to https://tirvanel.com and to related customer communications.
Wuhan Xinbinxiao Trading Co., Ltd. is the business responsible for the store's handling of personal information, subject to the respective responsibilities of its service providers and applicable law.
1. Information Throughout Your Shopping Journey
Different stages of shopping involve different kinds of information.
When you visit our website
The website and its supporting technologies may process technical information associated with your visit, including:
- IP address and approximate location derived from technical information.
- Device type, operating system, and browser information.
- Pages viewed and website interactions.
- Shopping cart activity and session information.
- Referring website addresses and technical usage records.
- Cookie identifiers and similar online identifiers, where applicable.
This information can help website functions operate, support security, and provide insight into service performance.
When you place an order
To process a purchase and arrange delivery, information may include:
- Customer name.
- Email address and telephone number.
- Billing and delivery addresses.
- Products ordered and quantities purchased.
- Order number, transaction status, and purchase history.
- Delivery instructions and shipping information.
We use order information to manage the transaction and provide appropriate purchasing and after-sales services.
When you contact us
If you send an inquiry, request a refund, or report a product issue, we may process your message, order details, contact information, and supporting documents or images.
This information helps us understand the request, investigate the circumstances, and communicate an appropriate response.
When you use an account or optional feature
If customer account features or optional communication services are available, related information may be processed to provide those functions and maintain your preferences.
2. Reasons We Process Personal Information
Personal information is used for purposes connected with providing and managing our services.
Completing purchases
Information is needed to receive orders, coordinate payment authorization, prepare shipments, and provide delivery-related communications.
Helping customers
Customer correspondence allows us to respond to questions, investigate product concerns, and administer returns, refunds, or other requests.
Maintaining a reliable website
Technical information may be processed to identify errors, protect website functions, prevent unauthorized activity, and address security concerns.
Meeting legal responsibilities
Certain records may be needed for tax, accounting, consumer protection, regulatory compliance, and dispute resolution.
Understanding service performance
Where appropriate, website interaction information may help assess how customers use the store and identify opportunities to improve navigation and functionality.
Communicating offers and updates
Promotional messages or advertising-related activities may involve personal information where permitted by law and subject to applicable consent or opt-out requirements.
We seek to use information for purposes reasonably related to the services provided or otherwise supported by an appropriate legal basis.
3. Legal Grounds for Using Information
In jurisdictions requiring a specific legal basis for processing personal data, the basis depends on the nature of the activity.
For example, completing an order may require processing necessary to perform a purchase contract.
Recordkeeping may be necessary to comply with legal obligations.
Fraud prevention, website security, and certain service improvements may rely on legitimate interests where permitted and appropriately balanced against individual rights.
Activities such as particular forms of marketing or non-essential tracking may require consent.
Where processing is based on consent, you may withdraw that consent at any time, subject to applicable law. Withdrawal does not affect processing that was lawful before the withdrawal.
4. Payment Information and Transactions
Payment transactions involve information necessary to verify and complete a purchase.
Payment service providers available during checkout may process card details, digital payment credentials, billing information, and transaction security data in accordance with their own privacy notices.
The transaction details available to our store may include payment status, transaction references, payment method information, and records needed for order administration.
Customers should never email complete payment card numbers, security codes, or account passwords to our support team.
5. Technology and Service Providers
An online store depends on technical and operational services that support different parts of a purchase.
Personal information may be disclosed to relevant providers for purposes such as:
- E-commerce website infrastructure and checkout operations.
- Payment authorization and transaction processing.
- Shipping, logistics, and delivery coordination.
- Fraud detection and website security.
- Customer service communications.
- Technical maintenance and operational support.
- Analytics or marketing services where such features are used.
Shopify and other commerce technology providers may process store-related information according to the services and functions used by the website.
The information disclosed depends on the particular service and is limited to what is reasonably relevant to its purpose, subject to applicable contractual and legal requirements.
We may also disclose information where necessary to comply with law, respond to valid legal requests, investigate suspected misconduct, or protect legal rights.
In connection with a lawful business transfer or restructuring, relevant information may be transferred subject to applicable privacy requirements.
6. Understanding Cookies and Online Identifiers
Cookies and similar technologies can help websites recognize browser sessions, remember selected preferences, and maintain shopping functionality.
Not every cookie serves the same purpose.
Functional technologies
These help support essential activities such as maintaining shopping cart contents, processing sessions, and protecting checkout functionality.
Preference-related technologies
Where available, these can remember selected settings and improve convenience during subsequent visits.
Performance measurement
Analytics technologies, when used, can provide information about website traffic, page interactions, or technical performance.
Advertising-related technologies
When enabled, these may help measure promotional campaigns or support advertising based on online interactions.
Some technologies may be provided by independent parties and may have their own data handling practices.
You can manage many cookies through your browser settings. Depending on your location, additional website privacy controls may also be available.
Blocking technologies necessary for basic website functionality can interfere with certain shopping features.
7. Marketing, Advertising, and Personalization
Product promotions and marketing communications may be part of our interaction with customers.
If you choose to receive promotional emails, your contact information may be used to send relevant announcements or offers, subject to applicable law.
You may withdraw from promotional email communications through an available unsubscribe option or by contacting us.
Where advertising or measurement services are used, certain online identifiers and interaction information may be processed by advertising partners.
Some jurisdictions classify particular advertising-related disclosures as targeted advertising, personal information sharing, or a sale of personal information.
Where applicable, you may have rights to opt out of those activities.
You can contact service@tirvanel.com to inquire about the privacy choices available to you. Any additional consent or opt-out tools displayed on our website may also be used for their stated purpose.
We do not treat consent for one activity as blanket permission for unrelated uses of personal information.
8. Processing Across National Borders
Because online retail operations can involve technology providers, payment services, and delivery partners in different locations, personal information may be processed or accessed outside the country in which a customer resides.
Different jurisdictions may have different privacy laws.
Where international transfer restrictions apply, appropriate legal safeguards or permitted transfer mechanisms will be used as required by the relevant law.
International processing does not remove mandatory privacy rights available to you under applicable legislation.
9. How Long Information Is Retained
Information is retained according to its purpose and applicable requirements rather than under one universal timetable.
For example, purchase records may need to be maintained for accounting, taxation, payment reconciliation, or consumer disputes.
Customer support correspondence may remain relevant while a request or related issue is being resolved.
Certain technical records may be retained for security, fraud prevention, operational troubleshooting, or other lawful purposes.
When continued retention is no longer reasonably necessary, information will be deleted, de-identified, or otherwise managed in accordance with applicable legal obligations.
Requests to delete information may be subject to lawful exceptions, including required financial records or information necessary to establish, exercise, or defend legal claims.
10. Information Security
Protecting customer information is an important part of operating our online store.
Reasonable technical and organizational measures are used to reduce the risks of unauthorized access, inappropriate disclosure, modification, or loss.
Such measures may involve access controls, safeguards provided by relevant technical service providers, and procedures for handling customer information.
However, no online service or transmission method can guarantee absolute security.
We encourage customers to use strong passwords where account features are available, protect their devices, and avoid sharing confidential credentials through ordinary support messages.
11. Your Privacy Rights and Choices
Depending on where you live and the privacy laws that apply, you may be entitled to exercise certain rights relating to your personal information.
These rights can include:
Access
You may request information about the personal data we process concerning you.
Correction
You may request correction of inaccurate or incomplete personal information.
Deletion
You may request deletion of eligible personal information, subject to applicable exceptions.
Portability
Where legally provided, you may request a copy of certain information in a structured, commonly used format.
Restriction or objection
You may have the right to restrict or object to certain processing activities.
Consent withdrawal
Where processing relies on your consent, you may withdraw that consent.
Advertising-related opt-outs
You may have the right to opt out of qualifying targeted advertising or personal information disclosures.
Appeals and complaints
Where applicable, you may appeal certain decisions concerning a privacy request or raise a concern with a relevant data protection authority.
These rights differ by jurisdiction and may be subject to conditions or exceptions.
12. How to Submit a Privacy Request
To exercise a privacy right or ask a question about personal information, email service@tirvanel.com.
Please describe your request clearly and provide sufficient information for us to identify the relevant records.
To protect personal information from unauthorized disclosure, we may request reasonable verification of your identity before fulfilling a request.
We will review requests and respond within the period required by applicable law.
If a request cannot be fully completed because of a legal obligation or recognized exception, we will provide an appropriate explanation where required.
13. Privacy of Children
Tirvanel is intended for general online retail use and does not intentionally seek personal information from children in circumstances prohibited by applicable law.
Children who are not legally permitted to enter into purchase transactions should not place orders without the necessary authorization.
If a parent or legal guardian believes that a child has submitted personal information improperly, they may contact us to request review and appropriate action.
14. Independent Websites and Services
Our website may contain links to third-party websites, payment services, or external resources.
Information collected directly by those independent services may be subject to their own privacy notices and terms.
We encourage customers to review relevant third-party policies before supplying information outside our website.
15. Updates to Our Privacy Practices
Our services, supporting technologies, and legal responsibilities may change over time.
When necessary, this Privacy Policy may be updated to explain changes in how personal information is handled.
Revised wording will be made available on this page. Where a change requires additional notification or consent under applicable law, the relevant requirements will be followed.
We encourage customers to review this policy periodically.
16. Privacy Contact and Business Details
For questions about this Privacy Policy, the handling of personal information, or your privacy rights, please contact us using the details below.
Operating Company: Wuhan Xinbinxiao Trading Co., Ltd.
Unified Social Credit Code (USCC): 91420114MAKDBHX28Y
Company Address: Factory Building 6-1362, No. 91 Huayuanwan 2nd Street, Daji Street, Caidian District, Wuhan, Hubei Province
Support Email: service@tirvanel.com
Contact Phone: +86 14569184752
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)
Website: https://tirvanel.com